Mind Speed vs. Heart Speed June 25, 2015 By Kevin Pokorny Think about this concept for a moment: mind speed vs. heart speed. What do our brains do so well without any prompting on our part? [Read more…]
What is Emotional Hospitality in Business? October 27, 2014 By Kevin Pokorny Danny Meyer, who owns several top-rated restaurants in Manhattan, believes and hires employees whose skills are divided 51-49 between emotional hospitality and technical excellence. He refers to these employees as the “51 percenters.” [Read more…]