One of the most challenging situations for new managers is to build trust within their team, especially if the manager is new to the organization.
I met such a person who is an administrator for the health care center at a senior care retirement community. She is young and new to the community. Yet, she told me that she begins each staff meeting with one staff person sharing something personal. It could be about a book they’ve read, poetry they’ve written, a dance they’ve learned, anything that is about themselves. The administrator told me her staff can’t wait to find out what people will share. It has infused energy, excitement, and bonding among her nursing staff.
I asked her, “How did you establish this practice? How do you get people to open up in this manner and to trust you?”
Her secret? She had to show them that they could trust her. [Read more…]