In April, I published a blog called Words of Wisdom from several books I recently read. I received a number of positive comments for that blog. So, I decided to offer it a second time called Part 2. May these new words offer you wisdom, reflection, and thoughtfulness.
When a problem arises in your workplace, do you focus on who caused the problem or the process that led to the problem?
This was the question a client, an Executive Director of a senior care retirement community, raised with me this month. His leadership practice is “root cause, not root who.” When a department director brings a problem to his attention, he insists that they focus on the problem, not the person. He tells them, “Don’t tell me the person(s) involved. Let’s identify the process that led to the problem.”
He made this shift when he realized that too much attention was focused on the staff people involved, which side tracked addressing what was really important – the process.
I read an article called “The Feedback Fallacy” in this month’s Harvard Business Review. While reading I’m thinking, I already know what feedback is, how to give it, and its value. Why should I waste my time reading another article on feedback? And then I read this sentence,
“… it turns out that telling people what we think of their performance and how they can do better is not the best way to help them excel and, in fact, can hinder development.”
This is a MUST read article on feedback that will challenge the conventional notions we’ve all learned. Here is a taste of what you will learn.
This is an important reminder: If you did not provide anti-harassment training for your staff in 2018, then do it in 2019!
Nurturing a respectful and safe workplace is a continuing process.
Here are a number of reasons: [Read more…]
I have not written a blog since my father died in mid-November. My mother died in 1995. It is a strange feeling to have both parents gone. I thought I was prepared for this, but I’m finding out I was not.[Read more…]
(Employee Experience vs. Engagement: What’s the Difference? by Ryan Pendell, Gallup, 10/12/18)
Later this month, I will be attending a week long learning retreat called Boundless Compassion. The week includes one day of training to facilitate this program to my clients. There will be four, one-day sessions on the following: [Read more…]
The most frequently asked question I get in harassment prevention training is, “Are hugs okay in the workplace or could someone view a hug as sexual harassment?” [Read more…]
I partner with a colleague on facilitating unconscious bias workshops for employers. One question we deal with upfront is, “Does unconscious bias actually exist?” [Read more…]
Recent surveys show that men, in particular those in management, are uncomfortable mentoring women or even working alone with a woman. The most recent survey is from LeanIn.Org and SurveyMonkey who partnered with #MentorHer
I’ve facilitated sexual harassment training workshops for over 25 years, to thousands of people in hundreds of businesses and organizations. I’ve realized it is time to ask provocative questions in a facilitated dialogue between women and men to talk about what needs to be said about sexual harassment. [Read more…]