In my recent work with a client in developing a workshop on coaching for managers, we came upon a handbook that offers an insightful and effective framework for providing feedback called FAST Feedback by Bruce Tulgan.
FAST Feedback “is a practical method for giving employees the kind of feedback they need the most.” It is based on the formula FAST, an acronym that stands for:
FREQUENT – Giving employees feedback at their individual rates of need.
ACCURATE – Giving feedback that is correct, balanced, and appropriate.
SPECIFIC – Focusing on concrete action steps.
TIMELY – The sooner, the better.
The handbook addresses why FAST is important, the causes for and consequences of managers who are not effective coaches, and guidelines to be a good coach. At the end, the handbook offers The FAST Feedback Manager’s Tool Kit that contains four worksheets and planning tools to prepare and implement each of the four coaching elements.
This handbook packs a punch if you are serious about coaching. And, there is no dispute that a serious flaw for many managers is their inability to coach effectively.
So, get this book for every manager in your organization and do it FAST!
Watch Bruce Tulgan talk about how managers are to be coaches. He is inspiring.